Presentable focused on how we design and build the products that are shaping our digital future. In each episode, Jeff brought over two decades of experience as a designer, developer, entrepreneur, and investor as he chatted with guests about how design is changing the world.

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    #50: Learning How to Listen

    August 28th, 2018 · 50 minutes

    Special guest and Adaptive Path co-founder Indi Young joins the show. We discuss the origins of mental model research, and how it has become an ever-more powerful tool for building inclusive products.

    Guest Starring: Indi Young

    This episode of Presentable is sponsored by:

    • Linode: High performance SSD Linux servers for all of your infrastructure needs. Get a $20 credit with promo code ‘presentable2018’

    Stream this episode

    Download: MP3 (35.0 MB)

    Links and Show Notes

    Indi Young's website
    Examples of Mental Model Diagrams
    Mental Models by Indi Young (Rosenfeld Media)
    Practical Empathy by Indi Young (Rosenfeld Media)
    Adaptive Path
    Interactions Magazine: Launching Problem Space Research by Indi Young (pdf)
    Diagram Generator – Indi Young
    Amazon.com: Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy by Cathy O'Neil
    Indi Young (@indiyoung) on Twitter